Shipping policy

Shipping Policy

Estimated Delivery Time: 15 Days

Why 15 days?

Based on our shipping statistics:

  • Over 80% of orders arrive within 10 days

  • Fastest delivery: 3 days

  • Longest delivery: 15 days

For clarity and consistency, we list 15 days as the standard estimated delivery time.

Shipping Process

  • All orders are shipped within 3 business days after payment.

  • Within 24 hours after dispatch, you will receive a “Shipment Processing” email containing your tracking number.

Shipping Insurance (Free)

Our shipping service includes free transit insurance, which provides protection during international delivery.

If a package is lost or damaged during transit, we will assist you in contacting the carrier and guide you through the insurance claim process to ensure the issue is properly handled.

 

Note: We do not offer free reshipments or unconditional refunds, but we will fully support the logistics insurance claim.

 

Taxes & Duties

Customers are responsible for any import taxes or customs duties charged by the destination country (if applicable).

Order Tracking

All orders come with online tracking.

Your tracking number and tracking link will be emailed to you within 3 business days after shipment.

During peak periods (Black Friday, Christmas, New Year), processing times may extend to up to 6 business days.

Please add our email address to your contact list to avoid missing important updates.
If you do not receive an email within 3 days, please check your spam folder.

Customs Clearance & Local Delivery

Delivery time does not include customs delays.
If any issues occur, we will assist you via email.

Once the package arrives in the destination country, we recommend checking tracking updates through your local logistics provider (e.g., USPS, Royal Mail, DHL, local postal services).
Cross-border shipments usually update tracking only after the package enters the destination country.

After-Sales Notice (Important)

  • All items are thoroughly inspected and confirmed defect-free before shipment.

  • For transit issues (lost or damaged packages), we will assist with the logistics insurance claim.

  • We do not provide free reshipments or unconditional refunds unless the logistics insurance confirms compensation eligibility.

After the package is successfully delivered, damages caused by:

  • improper handling

  • dropping

  • misuse or violent operation

are not covered by after-sales service.

Our products are DIY upgrade kits, and customers assume responsibility during installation and use.

If you have any questions, please feel free to contact us.